General terms & conditions
of the davos klosters bergbahnen ag

General terms and conditions

Davos Klosters Mountains (DKM)

We have recorded the most important contents of the terms and conditions for you as questions and answers. You can download the complete document here. With the purchase of tickets and experiences, the terms and conditions of Davos Klosters Bergbahnen AG are accepted.

DKM TGC as PDF: English I German

1. General

The KeyCard provides touch-free access to all lifts and transportation facilities. It can be programmed with a new validity period at any time and can therefore be used for several years. The KeyCard (compulsory from 3-days or more and for online tickets) can be purchased at all points of sales for CHF 5.00 (no deposit and no refund of card fee). Visually defective KeyCards are not replaced free of charge.

KeyTickets are non-contact disposable cards (used for walkers, 1-day, 2-day, morning, half day & afternoon-passes) and are free of charge. During the summer season, the only data carriers used are the tourist destination guest cards and mobile phones.

Season-/annual tickets, multi-day passes from 8 days, as well as selective-day passes, all require a photograph. Excluded are winter sport passes purchased from the Ticket-Online-shop which are loaded directly onto a data carrier. It is compulsory to have a receipt from the Ticket-Online-shop and an official/valid identity document in your possession.

At the request of the cashier/cableway/control personnel, the customer must identify himself with valid ID (passport or driver’s licence). KeyTickets, KeyCard, Graubünden Card, Swatch-ID and the purchase confirmation of the Ticket-Online-Shop must also be presented.

Children up to 6 years are admitted, free of charge, when accompanied by an adult or snow sports instructor (if included in his/her lessons), with the exception of valley ski lifts.

Age categories:
Reduced children’s tariffs apply up to their 13th birthday
Reduced youth tariffs apply up to their 18th birthday
Adult tariffs apply from their 18th birthday
Rates for senior men apply from 65 years and for senior ladies from 64 years

All regional winter sport tickets are valid on all facilities of Parsenn Davos Klosters, Jakobshorn, Rinerhorn, Pischa and Madrisa, as well as the valley ski lifts in Davos and Klosters (Schatzalp excluded). The valley ski lift Selfranga accepts our regional cards only from a 3-day ski pass. 1 + 2 day ski passes and optional day passes are not valid at Selfranga.

Validity period: Mountain cableway transport according to published operating hours (excluded are night events, such as night skiing or night sledging).

Morning ticket return (= validity) before 13.00 pm 
Half day ticket sale (= validity) from 12.15 pm

WINTER: A group rate applies for a minimum of 15 tickets and is valid only for clubs, associations, companies or schools.  A combination of hotel guests or other types of guests are not considered as a group and are not acceptable.  The group leader is responsible for collecting and paying for all the tickets together and DKM will not issue any individual group tickets.  The validity of all the tickets must start and end on the same day.  Detailed information on favourable discounts for groups and schools are available from the ticket counters.

SUMMER: A group consists of at least 10 people traveling together, with adults, youth and children counted as one persons. The group leader must purchase and pay for all tickets together. It is not possible for DKM to issue group tickets individually. In addition, the validity of the tickets must begin and end on the same day and include the same services. Detailed information on attractive group discounts is available at the ticket counters.

A parent with at least one child or teenager is regarded as a family. The same is for patchwork families, whereas maximum two children or children living in the same domestic home can be integrated into the family TopCard. For an extra charge the family TopCard may also include children aged between 18 and 35.

Public transportation is only included during official winter season dates. Early opening dates from October until mid of November are not included.

Rhaetian Railway*
Rhätische Bahn RhB 2nd-class (Küblis - Filisur), is valid only for transportation (one-way and return) from and to the base-stations of Davos Klosters Mountains for skiers, snowboarders or sledge riders carrying their skis, snowboards or sledging equipment..

Local bus*
Winter sport passes, issued by DKM, are valid on local buses during the winter season as follows:

VBD = Local bus network Davos excluding side valleys
OKS = Local bus network Klosters-Serneus

*Day, morning or half day tickets can be used on public transportation on the valid day until 7.00 pm.
On public transport 1-day and half-day passes are only valid until 19:00, and morning cards only until 13:00.

2. Prices and payment conditions

The prices for the mountain railway tickets can be found on the webpage www.davosklostersmountains.ch under tickets for summer and winter. The prices are in CHF and include VAT. 

The following means of payment are accepted on site:

  • Cash payment in CHF
  • Cash payment in EURO at the current daily exchange rate of DKM (change is always in Swiss francs).
  • Credit cards, debit cards, postcard, TWINT

Online transmission of credit card information is encrypted via a SSL-Certificate within the Safer- pay- or Datatrans window. Saferpay is a product of Six Payment Services, 8005 Zürich and Datatrans is a product of Datatrans AG, 8008 Zürich. The purchase process takes effect as soon the money has been charged. Tickets with interrupted transactions will not be valid.

The payment is made immediately upon conclusion of a contract. Purchase of tickets on credit or account is basically not allowed. A derogation shall be agreed in advance and shall only be valid if confirmed in writing by DKM.

3. Ticketing and online shop

Operating limitations (e.g. due to technical defects or power interruptions) do not entitle the customer to a refund or to a compensation for any damage or injury caused by force majeure, such as wind and weather effects, avalanche danger, strikes or official orders.

Yes, if the ticket is valid for more than one day or is not a special subscription. For subscribers, the refunds of the GTCs of Davos Klosters Bergbahnen AG apply.

Stolen or lost passes are only replaced by producing the original receipt with the revocation number for the remaining credit.  At the same time the lost ticket will be blocked against unauthorized use. An administration fee of CHF 20.00 will be charged including the fee for the new KeyCard. KeyTickets are not replaced. Reimbursement claims for forgotten passes (day tickets) are only paid up to the end of the current season.

No refunds can be made for: single/return trips, morning, half day, daily and evening ticket and mountain experiences without a KeyCard.

No, generally not. Once you have successfully completed the purchase process, it is binding. The terms and conditions of DKM apply.

You can load the ticket directly onto an existing KeyCard and thus pass directly through the turnstile without queuing. In addition, you can benefit from attractive daily prices when booking online.

All current Skidata cards can be topped loaded directly in the online ticket store using the data carrier number (back, bottom right).

You can buy online tickets up to a few minutes before the first use. The only exception is a new KeyCard purchase for a seasonal ticket with postal delivery: This is only possible up to five working days before the start of the validity of the ticket.

4. Further questions

DKM’s rescues service is available in case a ticket holder suffers an injury in the winter sports area. Rescue services are invoiced directly or included in the doctor’s/hospital bill. Additional costs such as ambulance, transport, air rescue etc. can also incur. The patient is responsible for claiming reimbursement from his insurance company.

Summer: In summer there is no rescue service for bikers and hikers. As an exception, the Gotschna Freeride Trail Klosters (see also GTC 5.1.).

DKM recommends that all ticket purchasers arrange for supplemental insurance coverage, such as a cancellation cost insurance, travel accident and travel health insurance, extra return travel insurance, etc.

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