General terms and conditions of the Parsenn Resort

In winter, during the high season, arrivals take place always on Sundays. Departure is also on Sunday. The apartments are booked for a minimum length of stay of 7 nights.

In summer during high season arrivals always take place on Saturday. Departure is also on Saturday.
During low season in summer, the apartments can be booked for a minimum length of stay of three nights. 

The check-in process can be done during the whole day. But the apartment will be available from 4 p.m. For late arrivals after 9 p.m. the resort must be informed in advance.

The latest check-out time is 10 a.m. in the morning. 

The vacation apartment needs to be handed over "broom-clean". Personal utensils have to be removed. The dishwasher is emptied and the garbage is disposed of by the guests themselves.

We ask the guest to report the matter to Parsenn Resort as soon as possible. If necessary, the item will be sent by post. If the item is no longer needed or no missing report is made, the staff takes the liberty of disposing the item. 

The blue Davos trash bags are disposed of in the Parsenn Resort container.
PET, aluminum and glass are disposed of at the Spar supermarket. Paper and cardboard are placed next to the Parsenn Resort waste containers.

All vacation apartments of the Parsenn Resort are fully furnished. For hygienic reasons, no food is provided, this also applies to small items such as spices. Additional services such as breakfast options or additional apartment cleanings can be booked in advance.

• Wine and water glasses
• tea, coffee and espresso cups
• Egg cups
• Large, small and soup plates
• Bowls, dishes, a chrome bowl and a liter measure
• Knives: Vegetable, all-purpose, bread and chef's knives
• Cutlery: fork, knife, soup and coffee spoon
• Salad servers, soup ladle, scoop/cooking spoon, spaghetti scoop
• peeler for potatoes, asparagus 
• Whisk and dough scraper 
• Can opener, corkscrew and scissors
• Square grater and salad strainer
• Cutting board normal and wooden
• Placemats and a fruit basket
• Water carafe, flower vase and beverage basket
• Small, medium and large pots or pans 
• Small and large frying pan
• Baking tray and grid
• Cake tray and ovenproof dish
• Ice cube tray, egg tray
• Pot holders and bread baskets 

• Electric kettle 
• Nesspresso machine 
• Hair dryer
• TV control
• Vacuum cleaner and box

• Plastic tableware for small children 
• Raclette oven and fondue dishes
• Toaster 
• Power socket adapter 

These utensils are rented at the reception of Parsenn Resort and returned cleaned before departure.

Pets are welcome at the Parsenn Resort! But only if they are pre-announced. Pets can be taken on request for an extra charge. 
The same applies to baby cribs, these are also available on request and for a fee. Since the number of these beds is limited, it is necessary to pre-announce the need for a baby crib. We also provide a high chair for babies on request.

No, the apartment may only be used or occupied by the number of people (including booked children) that have been previously indicated in the confirmation.

The guest is liable for any damage, unless he can prove that it was caused through no fault of his own. Damages have to be reported immediately to the Parsenn Resort.

If an apartment key is lost, the reception must be informed immediately. If necessary, by dialing the emergency number if there is no second apartment key available.
In case of booking with ski pass, the guest will be charged a card deposit of CHF 20.00. Here the original receipt of the ski pass must be shown for a replacement. Ski passes without receipt cannot be replaced. In case of a booking without ski pass, the guest will be charged a card deposit of CHF 10.00.

A contract is formed when Parsenn Resort confirms a booking made in writing, by telephone, electronically, or in person, and delivers the booking confirmation to the customer.

The GTC's are accepted with a written, telephone, electronic or personal booking. The GTC's can be found on the website.

For bookings made up to 31 days before arrival, 50% of the invoice amount is paid immediately and the remaining 50% is due up to 31 days before arrival. For bookings between 0-30 days before arrival, 100% of the amount is due in advance.
Upon arrival at the Parsenn Resort, an additional deposit of CHF 500.00 is required as a guarantee for any damages or defects (reservation on credit card). This amount will be refunded upon departure and with no incidents.

The Parsenn Resort may alter the advertised prices in the following cases:

• newly introduced or increased government levies (e.g. VAT, guest taxes, etc.)
• changes to rate of exchange (converted according to daily exchange rate of Davos Klosters Bergbahnen AG)
• clearly explainable printing or typing errors

• Changes / cancellations up to 31 days before arrival: free of charge, any deposit already paid will be refunded in the form of a voucher or, if paid by credit card, credited in the form of a credit card refund.
• Changes / cancellations 30 - 15 days prior arrival: 50% of the package price
• Changes / cancellations 14 - 1 day prior arrival: 100% of the package price
• No-show or cancellation of the arrangement: 100% of the package price

Yes, the Parsenn Resort accepts a substitute person who takes over the existing booking under the same conditions. The Parsenn Resort must be informed of the substitute person before arrival. The original guest remains the contractual partner and is liable for any damages, costs.

Yes, in case of force majeure such as political unrest, strikes, natural disasters, epidemics, pandemics and other cases, a cancellation can be made by Parsenn Resort.

No, disruptions such as noise and/or operational restrictions do not entitle guests to any compensation or refund.

Claims must be made immediately by the guest in writing form to Parsenn Resort, at the latest within two weeks after departure.

Detailed information on the tarif regulations for ski passes and experiences are contained in the GTC's of the Davos Klosters Bergbahnen AG. These can be found on the website www.davosklostersmountains.ch.

Detailed information regarding data protection can be found in the data protection regulation of the Davos Klosters Bergbahnen AG.

All information about the Davos Klosters Premium Card can be found with one click.